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Knowledge - MrPC

Knowledgebase
​

Smarter User Management


Index
​

Welcome

    • About the Knowledgebase

User Onboarding and Offboarding Guide

    • Submitting a New & Offboarding User Requests

Support Contact

    • How to Reach the MrPC Support Team
    • Support Hours and Response Times

Quick Links & Logins

    • Access / Links to all MrPC Systems

Welcome


Welcome to the MrPC Knowledge Base

The MrPC Knowledge Base brings together our most useful resources in one place. Explore step-by-step guides, practical tips and security advice to help your business run smoothly every day.

User Onboarding and Offboarding
​

  1. 1.Open the MrPC website at https://mrpc.com.au and click Customer Portal.
  1. 2.On the login page, select Sign in with Microsoft and log in using your company Microsoft account.
  1. 3.From the available forms, choose the one that matches your request (e.g. new user setup or user offboarding).
  1. 4.Click Confirm to continue.
  1. 5.Complete all required fields (marked with a *).
    • If creating a new user, select an existing staff member under System Access Level to copy their permissions.
  1. 6.Add any relevant notes in the Non-Standard Request section (if applicable).
  1. 7.Once all details are complete, click Submit to send your request.

If you experience any issues or need assistance, please contact the MrPC Support Team on 1300 377 284.

Support Contact


If you have any questions about using the portal or need help completing a form, please contact our team directly.

MrPC Support Team
​πŸ“ž 1300 377 284
​βœ‰οΈ help@mrpc.com.au

Support Hours
​Monday – Friday | 8:30 am – 5:30 pm AEST

For now, all other IT support or service inquiries should continue to be made through your usual contact channels (email or phone).


Emergency Contact

If you experience a critical system outage or business-impacting emergency outside of standard hours, please call 1300 377 284 and follow the prompts for after-hours emergency support.
​Your call will be directed to an on-duty engineer who will respond as soon as possible.
​Please note that after-hours rates may apply.


Quick Links


Need to log in?
​Jump back to MrPC services without losing your place. Links open in a new tab.

  • MrPC Customer Portal β€” mrpc.forms.onboard.offboard
  • Submit a Support Request β€” coming soon
  • Microsoft 365 Login β€” coming soon
  • Telephony/VoIP Admin β€” coming soon
  • Remote Support β€” start a secure session
  • Billing & Payments β€” coming soon
  • Return to mrpc.com.au β€” homepage


Ph: 1300 377 284 | mrpc.com.au | info@mrpc.com.au | Unit 5, 62-68 Garden Drive, Tullamarine VIC 3043